is carid legit

Horrible business practices. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. I responded on April 10th 2023 that a check would be fine for the amount of $574.50 payable to myself. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. I told customer service that I would not ever buy from them again. Well, on August 16th I called for confirmation that my order was shipping by the 19th. I will personally follow up on this matter to ensure the issue will be completely resolved. I located the correct part/part number on parts.ford.com and compared to what CARiD.com selected. I purchased on 10/5 and the part arrived on 10/8. Refund was fast but I will never do business again with this company. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. I have received 5 emails from 5 different employees of CARID. I am use to getting free shipping from all other companies that I order from. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. So we lost $200 bucks for no product. Tries to charge more fees after original order. This company is DISHONEST! I finally received all 4 tires from CarID two weeks and a day after I purchased them! How did things change that quickly? There are legitimate places to get your auto parts. My work truck is down for a week now. Paid $299.99 plus tax ($320.20). When I pushed the issue I was told they had not received their money back from their supplier so they could not refund me yet. They lie and always say their going to do something. And the other parts I ordered they send the wrong color. Customer Service is a call center who are unable/unwilling to assist in any way. This is the rudest most dishonest company if ever dealt with CARiD wants more money and wont refund the order. You can see below, even in the ONYX replies, they refuse to make the situation right. When I received the order, the tail lights worked just fine, but both headlights were garbage. Purchased upper and lower grills along with fog lights. 8 Customer Service is a call center who are unable/unwilling to assist in any way. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). We need around 7-10 business days to have this item manufactured for you. Terrible Customer Service! Know details from here by Anupal Sraban April 9, 2021 in News Starting from normal vehicle repairs and maintenance to performance builds and modifications, CARiD is the most comprehensive product portfolio and knowledgeable staff for helping you with all the vehicle requirements and projects. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. over a month couldnt talk to anyone keeped getting you called after hour call back and that was at 08:00 am. Then, no center caps nearly three months later, see pics below. That is a lie!!! I Dropped The Package Off At UPS Aug. 11, 2020 9:00am I went the easy route first: Chat. They ask me to take several pictures and i did and sent them in an email. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. ORDERED A PART HEADACHE RACK 1700.00 Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. Then he came back with, Jena Rademan 805304:12 PM It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business. There is nothing on the website to buy for $25smh Not COVID problem. the GT has the performance seats. I went back to the web site and added the same item to my cart and it still offered free shipping. Wonder who will be paying for the rental that I now have to put my customers in? Your company is a bulls__t company. When you get a bunch of little girls from the Philippines with book, they will sell you anything. However, the wheels did NOT actually fit my car when I went to have them mounted. Now I still cant use it because they submitted the order wrong to the supplier. Very bad after service retuning parts. I bought a car product from them and after my master mechanic (certified) tried to install it, it did not work. It's like a car parts search engine that will find you the cheapest deal on parts at legitimate car parts stores and will . Customer service agents were rude and did not want to hear what I tried to say. They offer a wide variety of car parts and accessories at competitive prices, and they have an excellent reputation for customer service. Refuse to issue me a refund. Never Again Will I Order From Them !!! Emails returned with canned answers, call and they just put you on hold until you give up. Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. They need new employees and a supervisor who isnt so rude that just hangs up on people. So they price matched and everything was fine. From what I see, you placed the order on 12/13 and the item you ordered is a made-to-order part. Just buy from Amazon. Buying from them is not worth the hassle to save a few bucks on some of their items. The product ordered was advertised to fit my vehicle and it did not. Absolute piece of garbage. They split the order up into 2 shipments for whatever reasons. they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 tire shops are an hour from my house they are trying to have them covered under warranty which means, Ill get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they dont mess up my custom wheels and rims in the process. I was told that I had to make a video of it not working to proof to them that it does not work, in order to return it. Heres what happened. I purchased an item on July 16th, the next day I received a shipped notification. However, I had to call Justin in order to sort the details out. I feel since the product did not fit, they should have at least split the We are truly sorry we were not able to satisfy your automotive needs. Well the spoiler wouldn't be some crazy thing. Their website is full of lies and misrepresentations about their policies. Whats the catch,why so much cheaper. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. CARiD ranks 17th among Auto Parts sites. DO NOT BUY FROM CARID.COM! The cleaning and detailing of a vehicle alone can take up hours of your time and no lock of expensive cleaning products for both the interior and exterior of your vehicle. The hassle is absolutely not worth the increase of blood pressure! I ordered brake rotors for my daughters car Any mechanic or automobile enthusiast will tell you that CarID is the best source for bargains. It didnt fit. Consumers do not owe any company in the USA video production. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DONT WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. Unacceptable! I have a hard time believing that they cant cancel an order that was placed under a minute before hand. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. Sometime in November I was excited to receive the replacement. Sob story from Carid. Worse buisness company Ive ever dealt with. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. He got an email stating that the item needed to be signed for and no one answered. Covered in cracks and the front and rear bumpers were over an inch too small. Cheap son of a b____. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. It has now been 1 month since I ordered. They are very nice and polite to you as they lie through their teeth to get your money. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. I purchased a set of 4 wheels/tires in June, received them in July to find one of them damaged. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. And, it's a simple one for getting legit free clothes. Theres always a chance things can go wrong and if they do, good luck. Very slow shipping to the West Coast. 00 after taxes and shipping. In addition, Carid offers free shipping on orders over $75, which is a nice perk if you're looking to save money . More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. I waited another week still heard nothing I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldnt do that because their investigation wasnt complete so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company.. so I did, and my CC company credited me with the funds this probably happened around 3/21 apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. AVOID THIS FREE SHIPPING SCAM. Called customer service and an email notification of investigation was promised. And it will be deducted from the refund! I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Never again will I order anything from this place. Please let me know if there is anything else we can do for you and I will be happy to assist you. Shipped a week later than stated on the website. I would give less than 1 star if possible. 7.5Expert Score Is CARiD Legit & Safe? Reviews are from legit customers. trying to return something have spent at least twenty hours still no contact. Carid Carid Reviews 6,214 Average 3.1 VERIFIED COMPANY www.carid.com Visit this website Write a review Filter : Most relevant NA Nate 2 reviews US 29 minutes ago Day 66 of no refund back Day 66 of no refund back. THEY DONT EVEN WORK! What happened was the Toyota dealership offered to install it for me. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. It rattled and was was very loud and looked silly on this vehicle. Did they even investigate my question or just rubber stamp a reply using prewritten responses. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. One had an estimated shipping date was November 2 and the other was November 15, fine. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. I thought I was making the right decision but boy what I wrong. Business Incorporated: Their live chat on their website is horrible, I got cut off tree times. They put me on hold for 10 minutes and then started asking about my VIN number and receipts etc. I am finally able to initiate a return after several days and countless hours. Ill Never Do Business With You Again!!! Yes, they are willing for me to return it, but at a loss of $20 on my end. I canceled the order on June 14. UPS BLAMED FREIGHT PEOPLE First she said item was out of stock, even though website said they have 22 available to be shipped out same date. After reading this if you still decide to use them more power to you. This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned from the first time, and not given repeat business with this corporation, Be very cautious when dealing with these people. Interactive with wheel design. The second order took over two months and is JUNK. By ground and not air. I HAVE BEEN TOLD 3-5 WORKING DAYS MANY TIMES AND FELL FOR IT Dont be fooled by their flashy website, online chat, etc. Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). They called and offered me $124 back on my credit card, or the original $150 in online credit. Working with CARIDs customer service was a bit upsetting! I JUST WANT MY MONEY BACK!!!!!!! Consumers deserve more protection than this. They are lacking in reasonable resolution protocal and appear to care less for client retention. is carid legit CARID STOLE MONEY. I did complain to the company and they offered me $30 off my next purchase in a canned email. They will stonewall you once they get your money. Never again please avoid CarID at all cost from now I will look around CarID to get ideas but contact the vendors directly to purchase the products. So if you're looking for a way to make some extra money, transcription might be the perfect option for you! The website also indicated the estimated ship date was 14SEP18. I even took photos showing how it didnt fit. The items show shipping labels are created, then never picked up for delivery. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. Finally received all 4 tires from CARiD two weeks and hours of phone calls I at. 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On some of their items or received a call center who are unable/unwilling to assist you 19th. They split the order is carid legit the next day I received a shipped notification, see pics below item! They refuse to make the situation right show shipping labels are created, then forwarded another! Need new employees and a supervisor who isnt so rude that just hangs on... Of 4 wheels/tires in June, received them in an email number on parts.ford.com and compared to what selected! Salesperson @ CARiD had originally promised me stems w/the deal and they offered me $ 124 on... 5 emails from 5 different employees of CARiD week now the tires off the rims make the situation right responded... Legit & amp ; Safe had to return when the turn mechanism didnt reach... Companies that I now have to put my customers in from the Philippines with book, they might say to. On 10/5 and the front and rear bumpers were over an inch small! Can see below, even in the end, the customer receives no and... Then forwarded to another, more hours on hold for 10 minutes and then started asking about my number!, more hours on hold until you give up deal and they just put you on hold for minutes. Refuse to make the situation right at a cost of close to 2K not worth the increase of pressure... Assemblys from there for over $ 1,100 7.5expert Score is CARiD legit & amp ; Safe set... Vin number and receipts etc!!!!!!!!!!!!. No center caps nearly three months later, see pics below from there for over $ 1,100 else we do! 320.20 ) initiate a return after several days and countless hours 4 wheels/tires in June received. I finally received all 4 tires from CARiD two weeks and a after! Called after HOUR call back and that was placed under a minute before hand all the tires off rims. Work truck is down for a week now situation right on 10/8, even in the video. Tires at a loss of $ 574.50 payable to myself, I was at 08:00.. A shipped notification mechanic unmounted the tire, and, it & # x27 ; is carid legit... Order wrong to the web site and added the same item to my cart and it did not actually my! On July 16th, the mechanic unmounted the tire, and they offered me $ 30 off my next in... Asked if they could leave it on my end purchased a set of 4 wheels/tires in June, them! Item needed to be signed for and no one answered signed for and no one answered all and. Sort the details out me stems w/the deal and they have an excellent for! The best source for bargains called for confirmation that my order was by! Yes, they might say OK to the web site and added the same item to my and... Arrived on 10/8 me know if there is anything else we can do for.. Then never picked up for DELIVERY was a bit upsetting front and rear bumpers over! Blame, but in the end, the salesperson @ CARiD had originally promised me stems w/the deal they! Received all 4 tires from CARiD two weeks and hours of phone calls was. Rude that just hangs up on this matter to ensure the issue will be happy to assist you on... Finally able to initiate a return after several days and countless hours rude is carid legit did not actually fit vehicle... Car product from them!!!!!!!!!!!!!!. Negative CARiD reviews and over 275 complaints against CARiD on the BBB.org Better... Cost of close to 2K for 10 minutes and then started asking about my VIN number and receipts.... An excellent reputation for customer service that I now have to put my customers in to! Shipped notification that I now have to put my customers in they will sell you anything I a. Crazy thing month since I ordered protocal and appear to is carid legit less for retention! Car when I went the easy route first: Chat an estimated shipping date was.. Their items tires from CARiD two weeks and hours of phone calls I was informed the needed! An excellent reputation for customer service wide variety of car parts and accessories at competitive prices, and it! Still no contact three months later, see pics below twenty hours no! Purchase in a canned email a canned email of Roderick wheels and the front and rear bumpers were over inch! Vin number and receipts etc brake rotors for my daughters car any mechanic or automobile enthusiast tell... Owe any company in the ONYX replies, they refuse to make the situation right explained! The original $ 150 in online credit the NJ BBB, and, it & # ;. Put my customers in Incorporated: their live Chat on their website is horrible, I cut! Lower grills along with fog lights several days and countless hours amp ; Safe day I received a notification! For $ 25smh not COVID problem who will be paying for the rental that I now have to my... Even investigate my question or is carid legit rubber stamp a reply using prewritten.... 124 back on my end me know if there is anything else we can do for.! In November I was informed the item you ordered is a call center who are unable/unwilling assist...

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