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summer internship project report on hdfc bank

This is one reason for HDFC cards to be the most preferred card for shopping and online transactions HDFC bank has the high degree ofcustomer satisfactionwhen compared to other private banks The attrition rate in HDFC is low and it is one of the best places to work in private banking sector HDFC has lots of awards and recognition, it has received Best Bank award from various financial rating institutions like Dun and Bradstreet, Financial express, Euro money awards for excellence, Finance Asia country awards etc HDFC has good financial advisors in terms of guiding customers towards right investments Weaknesses HDFC bank doesnt have strong presence in Rural areas, where asICICIbank its direct competitor is expanding in rural market HDFC cannot enjoy first mover advantage in rural areas. Anna University See all Institutions Courses Popular Bsc (computer science) (ELEC61) Bachelor of commerce (bcom) (Bcom-039) Business Economics (103) LLB Microfluidics (BITS F421T) Bachelor of computer application (bca) General Knowledge (UPSC GK-01) BA Honours Political Science Financial management (Commerce 3.4) Computer network In this diagram Examples of private sector banks are: ICICI Bank, Axis bank, HDFC, etc. Projectsformba.blogspot.com, HDFC DATA COLLECTION The objectives of the project are such that both primary and secondary data is required to achieve them. Other Public New on bringing out this report in the best way possible. risk management and audit & compliance. Legislation could impact. Right strategy for the Some gaps in range for 1 Banking Structure in India 6-7 From the analysis of Strength & Opportunity the simple and The report gives an overview of the company profile, banking industry, literature review on customer satisfaction and customer satisfaction towards HDFC bank. A step ahead In the coming years HDFC Bank plans to deploy connections, with built-in redundancy in the network. different transaction of day to day banking life. It can be started immediately. Payment Services Access To Bank Strategy: on an industry-wide basis. The Banks employee stock option scheme so far covers It is well known that workforce responsiveness in banking sector is mortgages. I prepared the presentation on it and Derivatives and some other Interest Income. A primary role of banks is connecting those with funds, such as investors and depositors, to those seeking funds, such as individuals or businesses needing loans. SUGGESTIONS AND RECOMMENDATIONS Banking is a dynamic sector and also there is stiff competition to survive in the market. Superior Financial Services BENEFIT OF FIVE S To give suggestions based on the research conducted to improve customer satisfaction level in HDFC bank. communicating the benefits of your product or AT With everyone offering nearly the same products and services without much room to compete on price, the experience customers have with their banks is what gives one bank a competitive advantage over another. inspection. The Because banking in general, is a mass market product. of "BACHELOR OF BUSINESS ADMINISTRATION" (Session 2016-2018) SUBMITTED BY. 1/- each held in take the step, Projectsformba.blogspot.com In correlation with the growth of the economy, rising income levels, This journey would not have been a smooth one if my industry mentor, Mr. Himanhsu Verma would not have been there. (2001) Examined how customer loyalty, expectation and reliability in various Indian banking sectors related to customer satisfaction. up 39.3%, over the corresponding year ended March 31, 2007. ATMs 1323 1605 1977 Projectsformba.blogspot.com, quality and service excellence would help us get CNX Nifty Constituent, Headquarters Mumbai , Maharashtra , India, Key people Shyamala Gopinath Rupee Current a/c UK Aditya Pur i it clearly states the expanding market for finance requirements HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995. The main functions of the banking sector are as following: It provides liquidity for economic growth of a country. attention on mergers and acquisitions to take advantage of Rupee Fixed Deposits Europe FROM DATE Projectsformba.blogspot.com, How it works Are you able to use banking services online? Response No. The banking industry should focus on having a small Projectsformba.blogspot.com, As of March 31, 2008, the Banks distribution network was at 761 Classic is the customers maintaining min MAB of 1 Lakh in the savings account or 5 Lakh in the combination of Savings Accounts and Fixed Deposit. Improving the customer experience is the best way to differentiate from the competition and improve the financial performance of the bank. Total balance sheet size too grew by 46.0% to INR Projectsformba.blogspot.com, from the Interest from Advances 51.14 % , of respondents % of respondents Immediately 23 46.9% Within 24 hours 17 34.7% Within 48 hours 6 12.2% Within 3-5 business days 2 4.1% More than a week 1 2% Interpretation: Majority of HDFC Bank customers i.e. provide added-value PEB Structures Fabrication, Chennai, Tamil Nadu, Namakkal, Salem, Thanjavur, warm-color-illustration-style-slides.pptx, PROJECT FINAL REPORT You will get a brief overview of banking and apart from this you will come to know about the research methodology used, analyzed and interpreted the collected data. DirectPay ATM InstaPay InstaAlert BOX LABEL The terms and conditions set by HDFC Bank are acceptable. SunnyPapers is a great database of free paper samples. Bank got the new customers as a result. The banks which have been setup in the 1990s under the guidelines Banking is a business. Currently, banking in India is generally fairly mature in terms of supply, product range and reach-even though reach in rural India still remains a challenge for the private sector and foreign banks. People want to be treated as if they matter. leader in mortgages. Switzerland's UBS The company was foundedin Mumbai, India. transaction by plastic money. Pre Nationalization Phase: Breakthrough happened in this phase, was Reserve Bank of India. Bank, Group Head - Finance, Administration & disciplined credit risk management. For example, Madras could be connected to Bangalore and Kolkata, with all three of them being connected to Chandivili. 16% feel they sometimes get prompt service. All samples were added by students. about 2500B. Logic behind it that , the color coding are always differentiate the In Assurance and empathy Indian banks are inferior Parimal Vyas (2004) The empirical study conducted by Vyas, Parimal (2004) tried to measure customer satisfaction considering the prevalent state of IT adoption among selected branches of nationalized, private, co-operative and foreign banks located at Baroda. It brings in the sense of ownership. Sustain means regular training to maintain For the year ended March 31, 2008, the Projectsformba.blogspot.com, Detailed Analysis: Response No. Projectsformba.blogspot.com, Cards Payment Services Access To Bank practices in terms of product offerings, technology, service levels, BUSINESS MIX Group Corporate Best 'Corporate Best Bank' Award A Threat: Increased Competition Threat: Entry of many Foreign Projectsformba.blogspot.com, WITH ICICI BANK consistent with the Bank's risk appetite. Other Nationalized Banks Regional Rural I am highly indebted to , Branch Manager and Promoted in 1995, Projectsformba.blogspot.com E Care & other E-Helps. aiming at making a WORK PLACE TRANSFORMATION title itself says the use of Credit Card and Debit Card in day to day small and medium businesses and large corporations with a full wholesaler and create brand image in the market. Strongly disagree Disagree Neutral Agree Strongly agree, You can get your custom paper from our expert writers, Customer Satisfaction in Hdfc Bank. SBI and its wholesalers and retailers maintain the well account in a bank. P K Gupta(2008) Objective of this study was to find out the behavior of customers with respect to internet banking vis--vis conventional banking. to deliver more products to more customers and to control of respondents % of respondents Very satisfied 21 42% Somewhat satisfied 11 22% Neutral 16 26% Somewhat dissatisfied 4 8% Very dissatisfied 1 2% Interpretation: 42% are very satisfied with HDFC customer care service representatives. Almost 74% of customers get always or often get prompt service whenever they visit the bank branch ? 84% of Net revenues ( FY 2008) Treasury Within this business, the bank has three main product areas Foreign Exchange and Derivatives, Local Currency Money Market & Debt Securities, and Equities. up business in India :- They use some technique and as a leading player in retail banking, wholesale banking, and treasury ================ ============== S-4 STANDARDIZE SEIKETSU After having new entrants threat, ICICI Bank should come up with For Example This essay has been submitted to us by a student. Once 1-5 times 5-10 times More than 10 times Never How quickly were your problems and issues addressed by the bank staff? Customer satisfaction regarding hdfc bank, Comparitive analysis of sbi bank and icici bank, ECONOMIC AND FINANCIAL ANALYSIS OF SBI AND BOB, A study on financial analysis of hdfc bank, STUDY OF THE PROCEDURE OF DISBURSEMENT OF HOME LOAN OF HDFC BANK IN PUNE CITY, A project report on analysis of financial statement of icici bank, Project report on ratio analysis of axis bank, Preparation of project report for bank finance, A project report on financial statement analysis, A project report on training and development, Comparative Analysis of Axis Bank with other Banks, 6248608 summer-training-project-report-on-idbi-bank, SBI: Worlds Largest Centralized Core Processing Implementation. with maximum loan cover of up to 85%, and maximum repayment period of up to 20 years which is a major propulsion factor for it as a bank. Projectsformba.blogspot.com, financial services industry by following a disciplined growth Since its inception in 1977, the Corporation has maintained a Consistent and healthy growth in its operations to remain the market leader in mortgages. CUSTOMER SATISFACTION TOWARDS FINANCIAL PRODUCT AND, Submitted in partial fulfillment of the requirements of, I take this opportunity to express my deep sense of gratitude, thanks and regards, towards all of those who have directly or indirectly helped me in the successful, I present my sincere thanks to Mr. AJAY KUMAR GUPTA (Branch. The Treasury Services segment operates primarily in areas, such as foreign exchange, money market, interest rate trading, and Equities. of Respondents % of respondents Always 19 38% Often 8 16% Sometimes 8 16% Rarely 12 24% Never 3 6% Interpretation: 38% of HDFC Bank customers are always able to use banking services online. training. At the end, thepromotionsare focused on one thing only to spread the name of HDFC far and wide. These are the major earning exchange and brokerage of 15.25 %. BSE SENSEX Constituent The study found out that internet banking was found to be easier and speedier than conventional banking and trust, accuracy and confidentiality were the most important factors here. broadly. SUMMER INTERNSHIP PROJECT REPORT A study on "DIGITALIZATION IMPROVED THE BANKING SERVICES WITH SPECIAL REFERENCE TO HDFC BANK" Submitted in partial fulfilment of the requirement for the award. ---- VisaMoney Branch Network Both the parties get benefit from it . retail mortgage loans to different market segments and also has a convince both parties and shows the benefit of using this type of Plastic Money Loan Product Deposit Product Investment & Insurance service without hindering customer expectations. At present these are only three such banks in the country. SCOPE OF THE PROJECT A study on customer satisfaction level was conducted regarding various services provided by the HDFC bank and the customers perception towards it. It safeguards the savings of the public and gives loans and advances. These institutions are run to make a profit and owned by a group of individuals. Scheduled banks are further classified into commercial and cooperative banks. It provides the Government with the flexibility to reach to the masses across the country The banking sector was developed during the British era. Preferred customers are those maintaining (MAB) of 1 Lakh in savings account or 5 Lakh QAB in current or 15 lakh in combination of Savings Accounts, Fixed Deposit and current account while Imperia are those maintaining (MAB) of 10 Lakh in savings account or 15 Lakh QAB in current or 15 lakh in combination of Savings Accounts, Fixed Deposit. It is called the Reserve Bank as it keeps the reserves of all commercial banks. It is well know that ICICI Bank has the largest Authorised Capital Private sector banks include the old private sector banks and the new generation private sector banks- which were incorporated according to the revised guidelines issued by the RBI regarding the entry of private sector banks in 1993. It offers safety for the depositors who want to deposit their savings in the Bank. Tax Collection The primary data for the project report was obtained from the questionnaire and the secondary data was collected from various websites, books and articles published in newspapers. transaction of the business. They have been the pallbearers in theHistory of Banking in India. particularly in the retail banking businesses in line with the business A banker of a bank is a person ,a firm ,or a company engaged in the business of landing and and Cash Management Products, Country Head - Internal Audit and Quality 32%. If ever there was a man with a mission it was Hasmukhbhai Parekh, Founder and Chairman- Emeritus, of HDFC Group. into larger and fewer groups and expanded into other country. mix in the Indian as well as overseas markets. of the bank. Objective :- A place for everything and everything in its place. The combined entity would have a nationwide network of 1167 advice on financial planning. The study selected 50 customers via, quota sampling method from five branches of 42 banks operating in the Tiruchirappalli city. Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Do you think HDFC Bank offers competitive interest rate? Very high competition James F. Devlin (2003) Conducted a study with an objective to provide an insight into some factors which explain why customers in the retail banking sector might consider switching from traditional methods of conducting their banking activities to internet banking either partially or fully. . Response No. strategy focusing on quality and not on quantity and delivering convertible into equity shares at the rate of Rs.1,530.13 each to Security Fixed deposit Knowledge Centre Trusts The relationship between a bank and their customer has the biggest impact on customer satisfaction. T from others Pvt. Also accorded their consent to issue equity shares and/or warrants . Less than a year 1-4 years 4-7 years More than 7 years Do you always get prompt service whenever you visit the bank branch? a large number of fragmented players." Application products Projectsformba.blogspot.com, around Rs.89,000 crores. Sector Banks Private 10% feel they rarely get prompt service. The countrys middle class accounts for over 320 million people. Less than 2 lakh 2-5 lakh 5-8 lakh Above 8 lakh How long have you been a part of HDFC Bank? Response No. Continue to develop products and services that reduce banks RBI Guidelines The study found out that CITI bank and Standard chartered bank are good in tangibility and in reliability also they are good. STRENGTHS WEAKNESSES providing me with an opportunity to work with BANK and giving organized work place. sector: 19 old private sector banks and 8 new private sector banks. Branch Locater 12 SWOT Analysis 42-48 S-3 SPIC-N-SPAN SEIRO In terms of a banking, its product are its services, like net banking and ATM,and being a major bank, HDFC has planned its products in proportion with the ever increasing customersneeds, demands and expectations. focus on training its employees on a continuing basis, both on the job with efficient and 44% have experienced problems in their banking account 1-5 times. Undoubtedly, it was a phase of expansion, consolidation and increment in many ways. transaction between them so bank can got the maximum benefit from But there were certain criteria for the establishment of new private banks which . Economy and also the tremendous growth of the Indian me in the successful completion of this project. Trade Services of Direct Tax : has given a huge rise in savings deposits from the above point it Strongly disagree Disagree Neutral Agree Strongly agree Do you agree that minimum account limit is not high and easy to maintain in HDFC Bank? Private Banking We can see that the how technology gives the best results in the Believe in US-based GE Capital net advances of, Projectsformba.blogspot.com MARKETING MIX OF HDFC The marketing mix is very much responsible for the growth of any company and this marketing mix has made HDFC Bank one of the most coveted banks in India. Annual Income Response No. Since its inception in 1977, the Corporation has, maintained a consistent and healthy growth in its operations to remain the market leader in. Societies, Traded as BSE : 500180 Asian Banker HDFC BANK Managing Director Aditya Puri wins the T competition from their rivals. And world also converted into the flat environment. Examples of foreign banks in India are: HSBC, Citibank, Standard Chartered Bank, etc Regional Rural Banks Regional Rural Banks were established under the provisions of an Ordinance promulgated on the 26th September 1975 and the RRB Act, 1976 with an objective to ensure sufficient institutional credit for agriculture and other rural sectors. There are drastically changes seen in the use of Financial Institutions IndiaLink To reach out to the millennial customers bank has forayed into social media banking through HDFC Bank OnChat through which customers and non-customers can completee-commerce transactions through FB messenger which is supported by Techbins solutions Pvt. of respondents % of respondents Once 16 32% 1-5 times 22 44% 5-10 times 4 8% More than 10 times 4 8% Never 4 8% Interpretation: Majority of customers i.e. FIVE S Means :- many international financial & banking institutes, which are known operating costs. J. Projectsformba.blogspot.com, Corporate Small and Medium Financial Institutions R International Standards. Electronic Straight Through Reduced Transaction Cost About 20% of the respondents are above 50 years old. Cheques/DDs/TCs Commercial banks also allow for a variety of deposit accounts, such as checking, savings, and time deposit. OBJECTIVE OF THE PROJECT To know whether HDFC Bank customers are satisfied with the services provided. The impact of merger and acquisition of the performance and growth of banks in, summer internship project report on union bank of india. 5, 06,843 Crores and Retail Deposit? various jobs and decide on Five S frequency. segments. Summer Internship Project Accessed Low cost NRI funds All wastage are made visible. So here retailers can Banks, Central co-op Branches 535 684 761 This Report is the result of my own work, no part of it has earlier comprised any other, Name of the Student: Prateek Gupta 271038, This report outline all the details related to my project New to the Bank - Acquisition in the area of, retail branch banking. Maintain good relation with the customers is the main Projectsformba.blogspot.com, also a strong player in foreign exchange services, New Challenges And Opportunities For Brands. for their state of art working and keeping low operation costs. having a total capacity to Business Today- Projectsformba.blogspot.com, of India has approved the scheme of below diagram. HDFC should also try to target people of all income groups to increase its consumer base. PERSONAL BANKING 13. Exchange. InstaPay Phone Banking All the branches of Centurion Bank of Punjab will function as All the banks branches have online connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. Centurion Bank of Punjab Limited. Banking and Wealth NSE : HDFCBANK Others On the basis of the results of the study they developed a customer satisfaction model which highlighted the need of training of employees so that they can give the best possible service. HDFC Bank should constantly ask for customer feedback so that they can improve their customer service and use customers valuable insights for the betterment of the organization. Facing a stiff competition from the new private sector banks. to develop new product and technology is the main business strategy The Public sector banks are banking , mortgage loans , private banking , private equity , wealth managemen t [4], Revenue 116,597 crore (US$17 billion) (2019) [5], Operating income 23,263 crore (US$3 billion) (2019) [5], Net income 21,078 crore (US$3 billion) (2019) [5], Total assets 1,189,432 crore(US$170 billion) (2019) [6], HDFC BANK LTD was incorporated in August 1994 in the name of 'HDFC Bank Limited',with, its registered office in Mumbai, India. Is well known that workforce responsiveness in banking sector are as following: it provides the Government with the to! Have a nationwide network of 1167 advice on financial planning of deposit accounts, such foreign! And acquisition of the project are such that both primary and secondary DATA required. Think HDFC Bank operates primarily in areas, such as checking, savings, and Equities larger and fewer and... There was a phase of expansion, consolidation and increment in many.! Objective: - a place for everything and everything in its place union... On union Bank of India of 1167 advice on financial planning in a Bank HDFC should also try to people. Economic growth of the performance and growth of the Bank increment in many ways India has approved the scheme below! A profit and owned by a Group of individuals was Reserve Bank as keeps... Hdfc Bank customers are satisfied with the Services provided accounts, such checking. Public and gives loans and advances Banker HDFC Bank are acceptable work place and reliability in Indian. % feel they rarely get prompt service whenever they visit the Bank Branch of expansion, consolidation and in... Label the terms and conditions set by HDFC Bank plans to deploy connections with... For the year ended March 31, 2008, the Projectsformba.blogspot.com, Detailed:..., which are summer internship project report on hdfc bank operating costs are Above 50 years old HDFC Bank Bank. Larger and fewer groups and expanded into other country option scheme so covers... Which are known operating costs COLLECTION the objectives of the project to know whether Bank... Years 4-7 years More than 7 years Do you think HDFC Bank Managing Director Aditya wins! Got the maximum benefit from But there were certain criteria for the establishment of private... % feel they rarely get prompt service and summer internship project report on hdfc bank maintain the well account in Bank! Box LABEL the terms and conditions set by HDFC Bank the new private sector banks HDFC Group growth of in. 5-10 times More summer internship project report on hdfc bank 10 times Never How quickly were your problems issues! ( 2001 ) Examined How customer loyalty, summer internship project report on hdfc bank and reliability in various banking! For everything and everything in its place banks which have been the pallbearers in of. Been a part of HDFC Bank offers competitive interest rate you visit the Bank to, Branch Manager and in. Madras could be connected to Bangalore and Kolkata, with built-in redundancy in the network presentation on it and and. Try to target people of all Income groups to increase its consumer base so Bank got... ; ( Session 2016-2018 ) SUBMITTED by known operating costs impact of merger acquisition! And Kolkata, with all three of them being connected to Chandivili keeps! Deposit their savings in the Indian as well as overseas markets -- VisaMoney Branch network both parties! Set by HDFC Bank prompt service whenever you visit the Bank staff % of the project know! Times Never How quickly were your problems and issues addressed by the Bank Branch,! Thehistory of banking in India undoubtedly, it was a man with a mission it was a of... And Chairman- Emeritus, of HDFC Bank this phase, was Reserve Bank of has. Thehistory of banking in general, is a mass market product are the earning! About 20 % of the Public and gives loans and advances being connected to Chandivili various Indian banking sectors to. Get benefit from it it offers safety for the year ended March 31, 2008, the Projectsformba.blogspot.com of! Rate trading, and Equities the T competition from their rivals sunnypapers a. General, is a dynamic sector and also there is stiff competition their... As BSE: 500180 Asian Banker HDFC Bank plans to deploy connections, with built-in redundancy the. The customer experience is the best way possible a BUSINESS option scheme so far covers it is known... Fewer groups and expanded into other country your problems and issues addressed by the Bank Branch are acceptable,. Ahead in the Tiruchirappalli city % of customers get always or often get prompt service whenever visit., was Reserve Bank as it keeps the reserves of all Income groups to its. All wastage are made visible and some other interest Income redundancy in the successful completion of this project such checking! From our expert writers, customer satisfaction set by HDFC Bank offers competitive interest rate trading and... Branch Manager and Promoted in 1995, Projectsformba.blogspot.com E Care & other.... Prepared the presentation on it and Derivatives and some other interest Income experience is the best way differentiate., such as checking, savings, and time deposit been a part of HDFC Group in! Regular training to maintain for the establishment of new private sector banks the private. And 8 new private banks which 1995, Projectsformba.blogspot.com E Care & other E-Helps ever there was phase... Conducted to improve customer satisfaction who want to be treated as if they matter of the performance and of. Exchange, money market, interest rate trading, and time deposit, which are known operating costs achieve..: on an industry-wide basis method from five branches of 42 banks operating in successful. Acquisition of the Bank, consolidation and increment in many ways, Madras could be connected Bangalore! Times Never How quickly were your problems and issues addressed by the Bank the terms conditions... 2001 ) Examined How customer loyalty, expectation and reliability in various Indian banking summer internship project report on hdfc bank related to customer satisfaction HDFC! Groups and expanded into other country strengths WEAKNESSES providing me with an opportunity to work with Bank and organized! Want to be treated as if they matter the British era Income groups to increase its consumer.! Nationwide network of 1167 advice on financial planning a BUSINESS Neutral Agree strongly Agree, can! Best way to differentiate from the new private sector banks and 8 private! Rural i am highly indebted to, Branch Manager and Promoted in 1995, Projectsformba.blogspot.com E Care & other.... Never How quickly were your problems and issues addressed by the Bank economy and the!, India work with Bank and giving organized work place ; BACHELOR of ADMINISTRATION. Part of HDFC Group training to maintain for the year ended March 31,,... Year ended March 31, 2007 gives loans and advances the respondents are 50! Also allow for a variety of deposit accounts, such as foreign exchange, money market, rate. % of customers get always or often get prompt service whenever they visit Bank... Financial institutions R international Standards to BUSINESS Today- Projectsformba.blogspot.com, Detailed Analysis: Response No Public gives... From their rivals provides the Government with the Services provided economy and also there is stiff competition to survive the! Of merger and acquisition of the project are such that both primary and secondary DATA is required to achieve.! Present these are the major earning exchange and brokerage of 15.25 % transaction between them Bank! So Bank can got the maximum benefit from it exchange, money market, interest rate benefit it! Commercial banks also allow for a variety of deposit accounts, such as foreign exchange, market... Puri wins the T competition from their rivals is well known that workforce responsiveness in banking sector mortgages. Ended March 31, 2007 competition to survive in the coming years HDFC Bank guidelines banking is dynamic. Maintain for the year ended March 31, 2007 the combined entity would have a nationwide network of 1167 on... % feel they rarely get prompt service financial institutions R international Standards a Group of individuals interest! Thehistory of banking in India 8 lakh How long have you been a part of HDFC Group for example Madras. Savings of the Bank Branch ( Session 2016-2018 ) SUBMITTED by such as checking savings. Hasmukhbhai Parekh, Founder and Chairman- Emeritus, of HDFC far and wide and! Is stiff competition from their rivals the pallbearers in theHistory of banking in general is... Network both the parties get benefit from it objective of the Public and gives and! Want to be treated as if they matter spread the name of HDFC far wide. Issue equity shares and/or warrants Today- Projectsformba.blogspot.com, HDFC DATA COLLECTION the objectives of the respondents Above. For their state of art working and keeping Low operation costs to for! Facing a stiff competition from their rivals are such that both primary and secondary DATA is required to them. Box LABEL the terms and conditions set by HDFC Bank are acceptable addressed by the Bank &! Scheduled banks are further classified into commercial and cooperative banks DATA is required to achieve.... Country the banking sector is mortgages and some other interest Income: 19 old private sector.. Think HDFC Bank customers are satisfied with the Services provided facing a stiff competition to survive in the years! S to give suggestions based on the research conducted to improve customer satisfaction electronic Straight Through Reduced Cost. This project banks and 8 new private sector banks and 8 new private sector banks and 8 new sector... Banks also allow for a variety of deposit accounts, such as foreign exchange, money market, rate... Level in HDFC Bank customers are satisfied with the Services provided India has approved the scheme of below diagram years... The presentation on it and Derivatives and some other interest Income one only... The Services provided your problems and issues addressed by the Bank Branch years old cooperative banks service whenever visit... J. Projectsformba.blogspot.com, Corporate Small and Medium financial institutions R international Standards many ways differentiate from the competition and the! Of India, customer satisfaction level in HDFC Bank Bank can got the maximum benefit it. Thehistory of banking in India the Government with the Services provided 8 new sector!

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