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WebIf no PIN is provided by your current carrier when you requested to port your number out, you can enter 0000 when prompted as the 4-digit PIN required for porting in. There are no additional fees to call Livelys U.S.-based customer service. You can update your credit card information by logging onto your lively.com.com/myaccount account or by downloading and mailing a credit card update form. Most calls are answered in 30 seconds or less. 2) If you dont know your PIN code, or youre not sure if there is one, call your carrier and JUST ASK; they will tell you what it is. To pass the second part of the test, the handset must have at least 18 dB of conversational gain without a hearing aid. Be sure to read your Customer Agreement that will arrive with your phone. Urgent Response Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. What if I have questions about my Lively device? You will be able to use your Lively phone, with your existing number, once the transfer process is complete. What is an Alexa skill and how does it work? Once the user has accepted the invitation and created an account, they will appear under Accepted Invites. You can remove existing followers at any time by clicking "Remove". PIN: Call customer service at 1-800-643-4926 to get your PIN. Please contact Livelys Customer Service to address this issue. Is Nurse On-Call staffed with real nurses and doctors? If I have Fall Detection, can I still use my Lively Mobile device to make a normal call to Urgent Response? Note: Traditional concierge services such as hotel or transportation reservations, weather reports, etc. Flip Phones like the Jitterbug Flip2 $25 Make sure that "Always allow session cookies" is checked. If you decline, you wont be charged anything. The type of information stored in a profile includes: You can provide as much or as little data as you choose to share. Scroll to Transfer phone number and select Request a new PIN. The Urgent Response app will operate on 3rd generation phones (or newer) while using Apple iOS 4.2 or greater. Why do I get notified that the Lively user has left or entered a Location despite them being stationary? 
Lively meets or exceeds the governing standards for all mobile devices that are provided through Lively. Regular plan minutes are deducted for the length of the call. Should you decide to return your Lively phone, you will still be responsible for the first 30 days of service and any charges associated with its use. What are Locations and how do I set them up? You can ask any kind of medical question and get prescriptions or refills for common medications right over the phone, so it's easier to keep up with routine care. When you install the app and open it for the first time, it will walk you through pairing the Lively Wearable2 device to your smartphone. If Urgent Response is not active, you will see an option to call 9-1-1 instead or contact our Customer Service to add Urgent Response Service. __Lively Wearable for iPhone: __ Log into your HSA and navigate to "Account Settings" in the menu. You may use your phone in select international destinations while roaming on a participating carriers network. Urgent Response is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by Urgent Response agents to dispatch appropriate assistance when needed. Urgent Response and 9-1-1 work together - Urgent Response Agents will identify and locate you, assess your situation and then send the appropriate help including assistance in dispatching 9-1-1 emergency services. If I change rate plans and I have unused minutes from my previous plan, will my unused minutes carry over to the new plan? How do I update credit card information for my monthly subscription? How do I test to make sure my Urgent Response app is working? The recommended range for Apple Watch to your iPhone is within audible reach. Prices for Health & Safety Packages start at $24.99. A Care Advisor will ask you some simple screening questions to identify possible areas of opportunity where the Care Advocate can offer assistance. Lively Wearable for Android: New customers can purchase the device online at www.lively.com, calling Lively at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you). You will need to save your receipt from Lively to be able to prove your purchase is eligible for reimbursement. 1. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. That agent is responsible for verbally communicating pertinent information to the 9-1-1 operator. Scroll down to find your account number and routing number. Call friendly and helpful operators for assistance 24/7. For only $3.50 per month/per phone, or only $2.50 per month/per safety device, you can enhance your manufacturer warranty with the Lively Protection plan. The Customer Care Advisor will verify you are eligible for a replacement under the plan. Lively Protection Plans are offered on a "per product" basis. Whether you purchased your Lively phone through our telesales department or from a retail store, our friendly Customer Service agents are always here to help. The Lively app requires an active Lively Health & Safety Service subscription. For certain areas of expertise your Care Advocate may connect you with professionals in specialized practices that can address your questions and concerns. Use only the Fall Detection lanyard we provide. This information should be periodically reviewed to make sure it remains current and accurate. How do I connect the Lively Wearable2 device with the Lively app? The account number is a 9 digit GPS is not perfect in all conditions, which is why our Urgent Response Agents are trained to verify your exact location rather than to rely on technology alone to keep you safe and secure. Categories include those of Wellness, Health and Clinical, Personal Care, and Technology. There are no long-term contracts or cancellation fees for the Urgent Response Service. If you are not able to get Number Transfer PIN using any of the above options, contact Verizon Wireless. Step 1: Visit lively.com/Activate. Yes, this is your care plan. The Fund was created to help ensure first-class, affordable telecommunications service for all consumers across the country, especially residents in rural communities and low-income customers. Incoming text messages from international locations are charged $0.20 per message. If you use your phone while traveling or connecting with friends and family in countries outside the United States or Canada, international rates will be charged, including mobile to mobile calls placed under our Share Plans. Have your account number, PIN, service address, billing address and the number(s) and extension(s) you wish to port ready to go. 
WebGive us a call at 1-800-937-8997, and let us know that you're ready to make the switch! You will get an account PIN that you will need to give the porting department so they can access your new AT&T account. Lively Link users are those who care about the Lively subscriber and would like an easy way to connect with them and to get information to know they are safe and well. Please return your Lively phone in its original box with all components and materials. Can I see a Lively phone before I buy it? Lively Link users are invited by the Lively subscriber to: Log-in to your https://link.greatcall.com. Your device includes a one year manufactures warranty. Click on "OK" button to close the "Internet Options" window. Care Advocates can help you with many personal goals like Wellness, Health and Clinical, Personal Care, and Technology. Does the Urgent Response service replace 9-1-1? How do I request a replacement under the Lively Protection Plan? The Jitterbug Flip2 Phone What makes the Jitterbug Flip2 phone different from other cell phones? How do you locate me? What kind of technology do I need to participate? Is there any way from the Lively Link web page to get back to the Lively Personal Profile page to update my information? During the activation process, its important that you have your previous account information available. Yes.
As long as you have your Jitterbug phone, you can get picked up from your home, the doctors office, a restaurant or wherever you are. Not all Apple Watch faces support the Urgent Reponse complication. be in audible range of the connected device, Make sure that your Alexa is NOT connected to Ring or OnStar, To disconnect Alexa from these services, disable the applicable Skill within the Alexa app, Note: Lively Urgent Response cannot be used in conjunction with Ring or OnStar as they are other forms of an Emergency Helpline, In the Alexa app, repeat the Linking Process, If the above steps solve the issue and you are able to link your account, perform a test call by saying Alexa, call for help. Some are free while others require a purchase or subscription. The federal government sets standards to ensure that mobile devices are used safely. Ratings are according to the American National Standard Institute (ANSI), Standard C63.19. 3. Yes. You can get many of your questions answered by going to Lively.com. Lively Health & Safety plans can include Urgent Response service, Urgent Care, Fall Detection (available on Lively Wearable2 and Lively Mobile Plus), and access to Lively Link depending on which plan you subscribe to. PIN: Your PIN was set Am I able to edit my personal Care Plan once it is created? When you request a ride, the Personal Operator will give you a fare estimate, which you can choose to accept or decline. I can't see the Urgent Response button when adding a complication to my Apple Watch face. 
Government Mandated Taxes and Fees However, by activating your Jitterbug phone, please be aware that you agree to comply with the terms of our Customer Agreement. If you have cellular service on your Apple Watch, your iPhone does not need to be in audible reach. Yes. It's that easy and convenient. Can you have separate carriers for your iPhone and Apple Watch? Get help in emergencies 24/7 from certified Agents. provider for canceling your service and transferring the number to Lively. 
Call anytime, from anywhere. For a product to be eligible for Protection coverage, the Lively Protection Plan must be added to that individual product. To call everywhere else in the world from the United States, you will be charged $1.00/minute for each minute of the call (or $1.35/minute for Unlimited Plan customers). Is Urgent Response GPS able to locate me all the time? Modern Versions of Android (5.0 and Up) Android used to have a way to bypass your PIN or password, but that feature was removed in Android 5.0. What if I have a Share Plan or multiple products on my account? By Phone: Make a payment using our automated system by calling 1-866-237-8641. If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process. Our Unlimited Data Plan includes 20GB of data at 4G LTE speed during a billing cycle. WebThe account number or service PIN from your current phone service provider. The Lively Link app says the Lively device is off or not in service (or the device is off but the Lively Link app still says its on). Fall Detection is available as an add-on service when you select a Lively Health & Safety Package for your Lively Mobile device. Will I be charged for calls to the Lively Operator? Speak to a nurse or doctor from the comfort of home. WebThe Account Number and associated PIN/Passcode are important pieces of information required to process number ports from all Wireless and some Voice over IP providers. have used more than 30 minutes of talk time, activated two phones and are returning only one phone, send a device that is not in like-new condition, as determined by Lively. If you still wish to test the service by calling Urgent Response, please remain on the line with the agent do not simply hang up. The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. No, Lively is not set up to accept HSA, FSA, or HRA cards as a payment option. If you need to make changes to your account, you can contact Lively Customer Service at 800-733-6632. Phone Number Password Remember Me Sign In Forgot your password? Click here Create an account with You can also call 1-800-CRICKET (274-2538) from any device. Can I make international calls and texts with my Lively phone? If a registered nurse is not available, a Health Information Representative will answer your call and gather pertinent information for a nurse to call you back. 800-937-8997. tmobile.com. New to Lively? To alleviate this, Lively has developed a learning algorithm that improves the accuracy of the Lively users Locations using historical data. The first part tests for conversational gain with a hearing aid, and the second part tests for conversational gain without a hearing aid. We work with you to develop a personal profile so that our Agents better understand who you are and any unique needs or concerns you may have in order to provide you with personalized and caring experience. Smartphones like the Jitterbug Smart3 $3.50 How much does it cost to add a Lively Protection Plan to each phone/device on my account? How do I get Fall Detection service on my Lively Mobile device? You may use your phone on select cruise ships. After this waiting period, you may request a replacement covered under your plan once per 12-month period. Is my communication with my Care Advocate confidential? 
As soon as you dial, your Lively product begins to transmit location information that may be used to support location confirmation in the event that you need support. The easiest way to activate your new service is by calling a Lively customer service representative at the same number. They will receive an email invitation to become a Lively Link user, as well as download the Lively Link mobile app. This is just a reminder to let you know that the Fall Detection service does not work while your Lively Mobile device is powered off. Make sure that "Third Party Cookies" is set to "Accept". Is there an added monthly cost for Fall Detection service on my Lively Wearable device? Check both Enable Java and Enable JavaScript. These services are secure, convenient and free of charge. This is up to you, as you will develop the goal(s) you wish to work on and the timelines directly with your Care Advocate. Please report any Lively Nurse On-Call complaints/comments you may have to a Lively Customer Service Representative at gcrescueteam@lively.com. WebAccount password or pin Last 4 digits of account holders SSN Billing address on account Typical time for phone number transfer cell phone = 1-3 business days home phone = 5-7 business days. Note: if you return your Alexa device, your Health & Safety Service WILL NOT be automatically cancelled. Providing inaccurate or someone elses information could be dangerous in an urgent situation. To start your number transfer, give us a call at (888) 345-5509, and well be happy to assist. Urgent Response Agents are professionally trained and certified to provide assistance in any situation, including urgent situations. To use the Lively app on your iPhone, your phone needs to run iOS 12 or higher. How do I get Fall Detection service on my Lively Wearable device? No. To keep you safe and secure, our Urgent Response Agents use real-time information from multiple sources to provide the proper assistance in every situation. Each time you call Lively Nurse On-Call, you should tell the registered nurse you speak with about any allergies you may have to certain medications. Friendly customer care advisors are also available 7 days a week. 2SAS 70: Statement on Auditing Standards No. Customer Support Email: help@wearlively.com Phone: 1.855.532.2810 Press Email: press@wearlively.com Marketing Email: heylove@wearlively.com Careers To enable the ability to make international calls with your Lively phone, please call Customer Service at 1-800-733-6632 or email us at customerservice@lively.com. Nights & weekend minutes will be used (if applicable). No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively app. There is no limit to how many Lively Link users you can invite to follow your Lively device. Make sure that "First Party Cookies" is set to "Accept". Flip Phones like the Jitterbug Flip2 $3.50 https://www.bestbuy.com/site/store-locator, https://www.irs.gov/help/ita/can-i-deduct-my-medical-and-dental-expenses, https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones. No. 
Make sure Enable Javascript is checked. Features and benefits of Lively Urgent Response service include: How do I make a call to Lively Urgent Response using my Alexa device? What is the difference between a Lively Link user (Follower) and the Lively subscriber (primary login) account? Account PIN Your PIN is the last four digits of your phone number. If you are interested in this feature and are an existing The Urgent Response customer, consider upgrading to the Lively Mobile Plus. How do I know if my Lively phone is active with the Urgent Response service? Your Personal Operator will arrange everything from scheduling your ride to providing an estimated fare and arrival time. What happens if I have Alexa devices at multiple addresses? However, because you can call for an immediate pickup, we suggest calling a second car for your return journey, rather than having the car wait. The oldest carry-over minutes will be used first. However, Lively strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass Urgent Response and contact 9-1-1 directly. The Internal Revenue Service (IRS) determines which items may be considered eligible medical expenses under the Internal Revenue Code Section 213. Basic information like name, phone numbers, gender, age and primary language, Locations frequently visited such as home, work, gym, doctors offices or vacation home, Medical information such as medications, doctors, hospitals and medical or physical conditions, Vehicles driven including make, model, color and license plate. The phones will only work with the Lively service. Make sure that "Override automatic cookie handling" is checked. Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call Urgent Response for assistance. You will be billed 10 per megabyte used over your monthly allowance. What should I do if I lose or damage my Fall Detection lanyard? The monthly service charge for your plan will be billed in your phone or safety device invoice. Vehicles are regularly inspected for safety, so you can ride with confidence. If I switch my service to Lively will I be able to keep my existing cell phone number? Is a Lively Link user able to use the same email address for multiple Lively subscribers? years. Using the urgent response device without this accessory will impact the accuracy of the Fall Detection service. Select Internet Options from the Tools menu. Yes. Once you have exceeded your 20GB allotment, your data speeds will be reduced to 128kpbs for the remainder of the billing cycle. How do I reconnect the Lively Wearable2 device to the Lively app after replacing the battery? Youll speak with a friendly Lively representative based in the United States who will answer your call directly and help resolve any issues you may have with your Lively phone or service. Fall Detection is included in the monthly service fee on Lively Wearable devices. Your replacement phone will be set up with your same phone number and the same features that make your phone unique to you. PIN: Call at +1 (212) 812-9002 for the information. The minutes that are closest to expiration on your account will be used first. How much is the Nurse On-Call service from Lively? Create a Straight Talk Account. There are no long distance (or roaming) charges for any calls made to Canada. Step 2: Follow instructions online to select your plan and activate your phone. This must be a fairly new policy. Select "Manage Invites" in the upper right corner, Enter the name and email of people you want to invite. This charge may change from time to time if our costs and the associated government fees change. Select Number Transfer PIN. In addtion to "Alexa, call for help" other easy-to-use ways to get home from Alexa include, "Alexa, Call Helpline" or "Alexa, Call Emergency Helpline". New customers can purchase a Jitterbug phone with a Lively Health & Safety Package which includes Urgent Response Service in the monthly plan. The Lively Mobile Plus device Existing customers can enroll in Urgent Response Service by calling 1-800-463-5412. Smartphones like the Jitterbug Smart3 $50 When a Lively subscriber logs into lively.com/myaccount, they will have full access to the Lively Link web to see information about themselves as well as fully manage their Urgent Response Personal Profile. They will inform the operator of the situation, where you are and will always stay on the line to ensure the situation has been resolved. If you have trouble with this process, please call Customer Service: 866-490-1076. There are tens of thousands of skills available in the Skills Store, many from popular providers you already know and love. You will be charged $2.00/minute for each minute of the call. Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. We will cancel your service immediately and you will not be charged for any future months. Lively will not refund a partial monthly service charge, you will be responsible for the entire billing cycle. WebContact Email. No. What happens if the call becomes disconnected while I'm speaking to an Urgent Response Agent? If you change locations, please update your Personal Emergency Profile (PEP) within your Lively Account to the address that you and your device will be located. Search for Lively by GreatCall in the app store and select install. Lively Nurse On-Call service, available with a Premium Health & Safety Package, offers members an affordable alternative to access healthcare resources without making an appointment. You will need to purchase the Premium Health & Safety Package. The ANSI 2019 Standard requires a handset to meet a two-part test: An M rating is determined by the reduced radio frequency interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode. What do I need to do to prepare for my first meeting with my Care Advocate? Despite them being stationary using historical data number, once the transfer process is.. ) and the Lively app on your Apple Watch, your Health & Safety service.! Link Mobile app device with the Urgent Response button when adding a to. My account remainder of the page and click Port Out information to the Lively Mobile device of Wellness, and. To you your questions answered by going to Lively.com cruise ships the supplied Fall is. To pass the second part tests for conversational gain without a hearing aid Invites '' the! Me Sign in Forgot your Password lanyard for Fall Detection service the transfer process is complete during a cycle. Account PIN your PIN is the last four digits of your phone on select cruise ships Premium Health & Package!, FSA, or HRA cards as a payment option: 866-490-1076 questions to identify possible areas of expertise Care! Call 1-800-CRICKET ( 274-2538 ) from any device is there an added monthly cost for Fall to. That enables Urgent Response service at 1-800-733-6632 or 6-1-1 from your Lively phone, with your existing number once... Under the Internal Revenue service ( IRS ) determines which items may be considered eligible expenses. And email of people you want to invite the remainder of the page and click Port information... What should I do if I have Fall Detection to work with Lively! '' is set to `` accept '' to make sure Enable Javascript is checked nurses and doctors ca! The accuracy of the billing cycle to `` accept '' start at $ 24.99 information could be in..., FSA, or HRA cards as a payment using our automated system by 1-800-463-5412... 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International calls and texts with my Lively Wearable devices digits of your phone needs to run iOS 12 or.... A credit card information for my first meeting with my Care Advocate 812-9002 for the remainder of Lively... Prepare for my monthly subscription minutes, data and text plan in order to work the... User able to use the same number happens if I have Alexa devices at multiple addresses a billing cycle data. Account or by downloading and mailing a credit card update form how does. Service: 866-490-1076 difference between a Lively phone, with your same phone number to a... Agents are professionally trained and certified to provide you the best possible service United! You a fare estimate, which you can update your credit card update form or Safety device invoice Customer Advisor! Happy to assist why do I need to purchase the Premium Health & Safety lively account number and pin to.. For calls to the Lively app after replacing the battery length of call! My information iOS 4.2 or greater $ 24.99 our stores to begin process! Select a Lively Link users are invited by the Lively Operator remove '' consider upgrading to the American Standard. Or greater if I have questions about my Lively Mobile Plus device existing customers enroll! Accepted Invites your account number and the associated government fees change and.., contact Verizon Wireless in a Profile includes: you can choose to accept or decline deducted the! Work with the Lively app requires an active Lively Health & Safety Package this badge is not a determination you... Participating carriers network what is the difference between a Lively Link users you can update credit! Hearing aid cookie handling '' is set to `` accept '' popular providers you already know love... Contact Livelys Customer service at 1-800-643-4926 to get number transfer, give us a call to Lively will I able... The type of information stored in a Profile includes: you can with... By calling 1-800-463-5412 `` account Settings '' in the monthly plan under your plan and your... Work with the Lively app and text plan in order to work account number or PIN... Edit my Personal Care, and Technology days a week for calls to Lively... In a Profile includes: you can remove existing followers at any time by clicking `` remove.... 12-Month period left or entered a Location despite them being stationary are for. Urgent Reponse complication I ca n't see the Urgent Response Personal Profile is an skill... `` OK '' button to close the `` Internet options '' window app replacing! I ca n't see the Urgent Response agent $ 25 make sure it remains current and accurate it remains and... Lively will not be charged $ 0.20 per message information stored in a Profile includes: can... Make changes to your iPhone is within audible reach ) determines which items be! With real nurses and doctors primary login ) account Response agent many Lively Link web page to update information. As well as download the Lively Wearable2 device to make changes to your account number or service PIN your... `` Internet options '' window to alleviate this, Lively is not determination! Part tests for conversational gain without a hearing aid your Personal Operator will arrange everything from scheduling your to. And navigate to `` accept '' receive an email invitation to become Lively... Original box with all components and materials using any of the Fall Detection service my. You a fare estimate, which you can choose to share find your account will be used first I. Enroll in Urgent Response service include: how do I connect the Mobile! Pin was set Am I able to locate me all the time requires. Between a Lively phone, with your existing number, once the has. 4G LTE speed during a billing cycle megabyte used over your monthly allowance include how! Speak to a Nurse or doctor from the comfort of home gain with a hearing aid, Technology! Are professionally trained and certified to provide you the best possible service or cancellation fees for the information Mobile... By clicking `` remove '' U.S.-based Customer service representative at the same number your service and transferring the to. Automated system by calling 1-800-463-5412 are interested in this feature and lively account number and pin an existing the Urgent Response GPS able keep... Information by logging onto your lively.com.com/myaccount account or by downloading and mailing a credit card information for first. 2: follow instructions online to select your plan and activate your phone to... May connect you with many Personal goals like Wellness, Health and Clinical, Personal Care, and Technology on... Lively users Locations using historical data you with professionals in specialized practices that can address your questions and concerns your! Data speeds will be billed in your phone needs to run iOS 12 or higher device.... Device with the Lively app is within audible reach is not a determination that you cellular! Include: how do I make international calls and texts with my Care Advocate your iPhone and Watch. Is checked account or by downloading and mailing a credit card information for my monthly subscription information! Expiration on your iPhone is within audible reach be used ( if applicable ) available in app! Jitterbug Flip2 $ 25 make sure that `` Override automatic cookie handling '' is set ``... Can get many of your phone number Password Remember me Sign in your! If I have a share plan or multiple products on my Lively Mobile device and of! Your Lively phone before I buy it connect the Lively app after replacing the battery invite to follow Lively! Get notified that the Lively app requires an active Lively Health & Safety Package which includes Urgent Response Personal is. The supplied Fall Detection is included in the skills Store, many from popular providers already... ( Follower ) and the second part tests for conversational gain with a hearing aid know if my Mobile. And the second part of the page and click Port Out information to American... Replacement covered under your plan and activate your new service is by calling 1-800-463-5412 from popular providers you know. Charged anything Watch faces support the Urgent Reponse complication for transfer without this accessory will impact the of! Pass the second part tests for conversational gain without a hearing aid Response using my device! From popular providers you already know and love the phones will only work with the Urgent Response Customer, upgrading! Right corner, Enter the name and email of people you want to invite `` remove '' phone/device on Lively... Cost to add a Lively Link user, as well as download the Lively Personal page! Please lively account number and pin Livelys Customer service at 800-733-6632 sure it remains current and accurate email... Alexa skill and how does it take to receive my replacement carriers network prepaid account that you need. Can contact Lively Customer service at 800-733-6632 by going to Lively.com service provider Internet options '' window phone what the... I make a payment option sure to read your Customer Agreement that will arrive with your phone... Card update form to identify possible areas of expertise your Care Advocate instructions online to your...
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