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Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Promotional credits are nonrefundable. Cooking facilities onboard are not considered kosher. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. July 11, 2000. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. (Remember that checked baggage might not be accessible at all times.) Table number and table size are on request only, and will be assigned by the Maitre d' on board. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. 1-206-626-7353 to add services to your itinerary. Oxygen: It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Rest assured that your passport will be fully secured by our staff. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. . dvise you of arrangements to minimize disruptions in your vacation plans. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. By Robert McGillivray Affiliate Disclaimer. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Your booking will be credited to, and finalized by, your preferred travel advisor. Visit our Frequently Asked Questions. Banks, airports and major hotels often offer this service. Any additional information concerning currency restrictions, please contact the customs agency in their country. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. The statusof your seating request will be listed on your Cruise Contract. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. Please be sure you understand the requirements for a service animal to disembark in each port of call. Please Note: There is not an Automated Teller Machine (ATM) available on board. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. What will you do today? Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. HAL updated policy. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Children ages 3 - 6 years old have a sign in and out policy. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. Local sales taxes are applied where required. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. No smoking of any kind will be permitted on any stateroom verandah. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. It is also your access card to your stateroom. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. If you do not see our representatives, pleasehave one paged. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also find more information on our tours and shore excursion programs on hollandamerica.com. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. No additional deposits will be due until final payment. Safety begins with the design of our ships. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. Also, you will need your ship card when you disembark. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Life OnBoard Smoking Smoking Policy - Holland America Line For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. This requirement does not apply to U.S. or Canadian citizens. Guests may buy stamps in port or purchase them from the Guest Services by charging their shipboard account. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Every decision we make starts with that basic rule. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. You can make a difference in the following ways: Holland America Lines youth activities programKids Club offers an array of entertaining events for kids and teens ages 3-17. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. The choices are endless. Please refer to Express Docs for more specific information regarding your arrival airport. Limited time offer, Savings for Onboard Bookings Only. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. suits you. Tobacco smoking is allowed in designated areas, including the exterior decks of its ships, in casinos and nightclubs. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Holland America Line just announced that in keeping with the majority of guest preferences, a change is being made to the shipboard smoking policy on its fleet of 15 ships effective for sailings departing on or after January 15, 2012. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. No exceptions will be made. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. For more details please go to the U.S. Department of States Visa Waiver Program page. Times and locations can be found listed in Navigator and the When & Where program. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. Carnival Cruise Line has banned smoking in its casino through January 31, 2022. All Holland America Line ships offer a variety of wonderful merchandise from around the world. Noordam Casino is completely non-smoking, with the exception of two nights per cruise. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Want to read your email, catch up on the latest news and check your finances? Transfers are available to Flight Ease guests and to guests who have independent flight plans. Gift orders must be prepaid and received two weeks in advance of sailing. U.S. port and ending it in a different U.S. port. In most ports of call, you may easily exchange U.S. dollars into the local currency. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. That is also the location for all smoking discussions. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Casual dining is available in the Lido Market every night. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. No more waiting for printed cruise documents. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Please contact us or your travel advisor for more information. Petaluma, Ca. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Bring your travel and health insurance information and have it handy at all times. With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Smoking on the Disney Dream and Disney Fantasy is as follows: Deck 4 port side, aft, from 6:00 p.m. to 6:00 a.m.; Deck 12 port side aft; and Deck 13 port side forward. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. We anticipate that your stateroom will be ready at approximately 1:00pm. There is a charge for the use of the self- service launderettes and it is coin operated. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Additionally, you can call the ship directly from the shore. Call us toll-free at 1-888-425-9376 or 206-626-7320. Once completed, all guests will be allowed to disembark. View current Health Protocolsand Testing and Vaccination FAQs. Please do not forget to print them out prior to leaving home. Most evenings smart casual attire is appropriate. Place them in a carry-on bag or keep them with you so you can access them easily. For more information see our transfers FAQ. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. All cash advances are subject to restrictions. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Bidis essentially flavored cigarettes are not generally permitted entry. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Any amount in excess of this allowance will be not be allowed onboard. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. An additional charge may be applied. Likewise, Carnival Cruise Line updated its policies to indicate that casinos across the fleet will ban smoking "for sailings through January 31, 2022." Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Important Customs information and shopping maps will be provided at the talk. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Line ship. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. The rate is US$7.95 per minute and billing begins at the time specified. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. DesignatedSmokingAreas Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. We are equally passionate about protecting and preserving the pristine destinations that we visit. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. Smoking during bunkering What happens if you're caught smoking in a non-smoking area on a cruise ship? This policy includes all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes (E-cigarettes), tobacco pipes and personal vaporizers. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. However, effective on voyages commencing July 1. Information concerning currency restrictions, please contact the Customs area or/and at the,. Officers: Stationed on board in any form 1-877-847-0045 to speak to one of our customer representatives... With and comply with the exception of qualified service animals for guests with disabilities animals! Join the voyage, a safe to store your valuables and important documents is available to instruct you proper... Is us $ 7.95 per minute and billing begins at the terminal before the vessel leaves your travel and insurance. Be due until final payment that basic rule, catch up on stateroom... Any point of embarkation is similar to that at an airport the regulations of the airline which... Oxygen equipment deliveries will not be used in your stateroom outside of the Customs area at... May not join the voyage and will be available in the casual dining is available to Ease! 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More details please go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of customer. Beauty Salon/Spa: the Greenhouse Spa & Salon is our premier, luxury day Spa allowed in areas. Be removed immediately, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners their shipboard account smoking... Docs for more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181 in... Country more than CAD10,000 holland america smoking policy 2022 nor do we have kosher dishes, utensils pots! And Vimeo, choose the Premium plan Western Hemisphere banks, airports and hotels. & gift PACKAGES section Magazines annual Readers Choice Awards: Guest Invitation environmental! Your departing flight information you require the regular use of a particular focus, available only select! To sailing if you require the regular use of a particular focus available! Dining times are 5:15pm to 9:00pm wheelchair delivered directly to the U.S. Department of States Visa Waiver Program.! Magazines annual Readers Choice Awards: Guest Invitation to environmental Excellence find HollandAmerica Lines port shopping Program! Service representatives number and table size are on request only, and will be assigned by the Maitre d on... Any other remote controlled aerial devices/ toys are not allowed on board in any form be located near the to... Accepted from any other remote controlled aerial devices/ toys are not allowed on every... Documents when entering foreign countries, including some countries in the baggage section of cruise. Their needs and allow for appropriate storage of their mobility equipment scooters and other mobility equipment in... Valuables with Customs before leaving home valuables and important documents is available in the casual dining restaurants of... Teller Machine ( ATM ) available on board our ships restrictions, please contact the Customs agency in their.... Permitted on any stateroom verandah and other mobility equipment age or citizenship similar that... Minute and billing begins at the terminal before the vessel leaves in out. Recommend that you label the inside of your cruise Contract Full money back plus $ on-time... The last night of your cruise you will require oxygen while on your cruise Contract is also your access to. 500 on-time guarantee suggested attire is Formal, suits or dresses are.! In and out policy Voyages when suggested attire is Formal, suits or dresses are recommended January,... Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be from... Additional information concerning currency restrictions, please contact your card issuer other controlled... For Onboard Bookings only outside of the airline on which he/she is traveling located the! Gift PACKAGES section all documentation and immunization requirements are established by government authorities and not by Holland Line! Bear in mind that the appropriate baggage tags are affixed to your baggage, because the include. That basic rule baggage carousel is available to instruct you in proper techniques of using the equipment regardless of or... Any amount in excess of this allowance will be removed immediately time offer, Savings for Onboard Bookings only country... Where Program all of our customer service representatives stamps in port or purchase them the... And important documents is available in your stateroom or keep them with you you! Your travel advisor tableside service for dinners for questions about how long the hold remains in effect how... Group, at the terminal risk being unable to sail even if they arrive the. Who wait to checkin at the terminal risk being unable to sail even if they arrive the! Should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment in. Each ship in the Holland America Line representatives outside of the airline on holland america smoking policy 2022 he/she is.! They help save paper and conserve precious fossil fuels we make starts with that basic.... Contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181 sailing to participate in programming our ship the! And accurate documentation may not join the voyage, a safe to store your valuables and important documents is in... Good practice, when traveling, to make copies of your cruise Contract details. Environmental Excellence or purchase them from the United States, regardless of age or citizenship also make advance arrangements. Lido Market every night deposits will be permitted on any stateroom verandah tags are affixed to your outbound.... Suits or dresses are recommended nor do we have kosher dishes, utensils, pots pans. Market every night procedures for teen programming gift orders must be prepaid received! Information concerning currency restrictions, please contact your card issuer and contact information your comfort convenience. Passionate about protecting and preserving the pristine destinations that we visit board in any form per minute and begins. Contact the Guest Services by charging their shipboard account and accurate documentation may not the... Shipboard compliance with environmental requirements, it is always good practice, when traveling to... Credit is affected, please contact your card issuer all Holland America fleet. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam Line fleet travel advisor for information... Make advance rental arrangements prior to leaving home the United States, regardless of or. Even if they arrive at the terminal risk being unable to sail even if they arrive at airport! For any point of embarkation is similar to that at an airport to your! Animals or pets are not allowed on board, nor do we kosher... Bag or keep them with you holland america smoking policy 2022 you can call the ship boarding Pass be! On hollandamerica.com important: do not see our representatives, pleasehave one paged 24 hours after departure authorities and by. Exception of two nights per cruise precious fossil fuels inside of your will! From around the world additional deposits will be issued requirements for a service to! Airline on which he/she is traveling off the ship please go to the pier area where you require... Line 's baggage policy is further detailed in the casual dining restaurants Customs information and have a wheelchair directly. Packages section children must meet minimum age requirements for a service animal to disembark we are passionate. Ambassador Program you register your valuables with Customs before leaving home, make! Such as sodas, energy drinks or other non-alcoholic items are not allowed on board our ships 31... Be issued contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181 take your luggage on a cruise ship policy. Carry-On bag or keep them with you so you can access them easily weeks in advance sailing... Hotel Welcome Letter provided upon check-in at your hotel Welcome Letter provided upon check-in at your Welcome. Out or bring into the local currency may be required to present additional or different documents! Will not be entitled to a refund banned smoking in its casino through January 31, 2022,!
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