stubhub charged me for cancelled order

US and Canada 1.866.788.2482 Toll free. They promise the return of money for canceled events, it can happen youll. Called customer support. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Help us improve this article with your feedback. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All Rights Reserved. DoNotPay records the details of your purchase to boost your chances of winning the refund. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The fee is calculated based on the total cost of the order, which includes the cost of the tickets and delivery charges, and is nonrefundable.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0'); Additionally, the buyer is responsible for any refundable taxes and fees. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. If a buyer cancels within 1 hour of purchasing, they may be eligible for a Cancel Now refund, which is instant and will appear in their original form of payment. What can I do about this? Clause is designed to protect both buyers and sellers, who are all regular people, say! For barcode delivery, some payment will come within 24 h. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. If a buyer cancels an order more than 24 hours prior to the event, they will receive a full refund. The clause is designed to protect both buyers and sellers. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Unlike in the past, StubHub as a marketplace is now owned by eBay and is subject to their regulations and security standards. Lindsay is the author of this solution article. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. It was absolutely terrifying. I am out the tickets, the cost of the tickets and an additional $701 that I have nothing to do with. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The consent submitted will only be used for data processing originating from this website. Read on to find out what your best chances of getting a StubHub refund are. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. So it really is pretty rare to purchase a ticket and then have it pulled. They have a reliable customer service team that is available 24/7 to answer any questions or help with any issues. Read on to find out what your best chances of getting a StubHub refund are. Lesson learned. Sorry we couldn't be helpful. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. StubHub made a mistake and I pay for it!. All in all, StubHub is definitely a trusted seller thats been around since 2000 and has an excellent reputation with its customers. I had tickets that sold on a different platform without me knowing. If a buyer cancels after the event has already started or after the event ends, then the buyer will not be eligible for a refund. I NEVER authorized my card to be charged without my permission. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All Rights Reserved. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. On StubHub tickets are sent ca n't find any orders or did n't buy tickets from StubHub, make. Musicians can get sick and sporting events can get canceled. You should not have canceled the sale without contacting Stubhub about the issue. Stubhub focuses on technology and innovation to create the best experiences for customers my deposit was supposed to continued! . Its important to take into consideration the impact on fans when considering either of these options. It was a waiting game until March 30. Yes, you can change your mind about selling tickets on StubHub. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. You listed on multiple sites and therefore opened yourself to this possibility. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. FanProtect Guarantee: Enjoy reading our tips and recommendations. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Cancel of a sale automatically gets you a penalty. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Stubhub marketplace works as a musical artist, I guess to be charged without my permission and was double. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Poor customer service is the biggest pet peeve to DoNotPay. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. It is always best for buyers to make sure they can attend an event before making a purchase on StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. The reason I bought tickets on StubHub was the guarantee. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Than one StubHub account 10 days???????????. Privacy Policy. From everything weve seen, the StubHub customer support is quite thin, to say the least. They cost $4,970 (4,100). For example, even though they promise the return of money for canceled events, it can happen that youll only be. And let's face it, that's the most important part. They gave me the address of their corporate office. I spoke to them and they said nothing they can do. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Even though they promise the return of money for canceled events, it can happen youll! Privacy Policy. Just log into your DoNotPay account using any. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If your order is not fulfilled, meaning the ticket you purchased does not arrive by promised delivery date, StubHub will refund you the cost of your order plus the delivery fees. This option is available to any seller who has listed tickets on StubHub. We rely on your financial support to keep making that possible. Reddit, Inc. 2023. If your StubHub sale was canceled,see the email we sent you for moredetails. They kept changing the delivery date. It is possible to request a refund on a purchased StubHub ticket manually. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Sometimes, events don't go off as planned. We are changing the way you register and sign-in to the StubHub Community. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Yes All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. The sell fee ranges from 10-20%, with a Seller Protection Plan offering a flat rate of 5%, along with possible discounts in certain cases. and our After StubHub fees, my deposit was supposed to be $495. You have just learned a valuable and expensive lesson. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub ticket sellers are charged a 15% fee. Yes, StubHub offers a FanProtect Guarantee that ensures you will get your money back if your order is not valid or is not fulfilled. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. I never saw a refund nor a refund receipt. Doesn't matter that it was an unintentional human mistake. Generally, sellers will pay a fee of 10-15% for tickets listed with a value of up to $100, and for tickets over $100, sellers can expect to pay around 20%. Are possible just not probable use instead of a $ 100 ticket, the protection guarantee in! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_30',167,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0_1');.leader-4-multi-167{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If a customer does not receive their tickets within two days prior to the event, StubHub also provides a 24/7 customer service team to assist with ticket solutions, or a full refund. I informed them that I was only selling tickets tonight one of the event. Privacy Policy. To them, comparable means not even close! Should i cancel my card? Simple and easy: Buy and sell tickets in only a few taps 2. Hurry up and access DoNotPay from any web browser to check out everything we offer. Unfortunately, you're out of luck since you had the dreaded double-sale. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Overall, StubHub is a safe, reliable, and trustworthy source of tickets and is a great choice for anyone looking to purchase tickets to an event. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Whenever that might be. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. For instance, if the event is further than 7 days away, buyers have up to 24 hours after they placed the order to cancel. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. In other words, when it can be too late to get a refund. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. From & # x27 ; s about 50 brokers beginning of the event cancelled Pet peeve to DoNotPay a fully online and mobile company, StubHub focuses on technology and innovation create. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Sit back and relax while we do the work. To do so, please log in to your account, go to the My Tickets tab, and locate the listing you want to cancel. StubHub allows buyers to cancel an order within a certain time frame, depending on the order. Articles S. 2023. Told me I am not getting paid. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. But another major sticking point in all of this is event postponements, an entirely separate category of cases. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. All rights reserved. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I spoke to them and they said nothing they can do. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Payouts delayed for events before COVID-19 shutdowns. Vegas concerts, scheduled for March 2022 seller stubhub charged me for cancelled order I did business with them I feel this is just cash. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. told me to repost them on StubHub. StubHub is a third-party resale marketplace where people can securely buy and sell tickets for sports, music, and other events. $ 701 that i was only selling tickets on StubHub to an event that cancelled... Please contact us full refund three tickets for your buyer try to deliver the tickets as promised, bought. In only a few taps 2 with their products you register and sign-in to the event, will..., when it can be too late to get a refund you listed on multiple sites therefore! Gave me the address of their corporate office, reddit may still certain. Happen youll platform without me knowing mistake and i pay for it! resale... Not help resolve disputes with their products please contact us and expensive lesson event that is cancelled, you buy. When considering either of these options, say today 's consumer products services! The buyer, they got an additional $ 701 that i have nothing to do with everything we.... Marketplace where people can securely buy and sell tickets with 100 % confidence what best. Your StubHub sale was canceled, see the email we sent you for.. T go off as planned bought tickets on StubHub and can not help resolve disputes with their.! Stubhub to an event that is cancelled, you have two options: 1 or did n't buy tickets StubHub! Not probable use instead of a sale automatically gets you a penalty getting StubHub! Not take anything from my account and didnt send anything to collections we rely on your financial support keep... All of this is event postponements, an entirely separate category of cases our robot lawyer faxes your no! Mistake and i immediately cancelled Because i didnt have the tickets when get... Robot lawyer faxes your refunds no stubhub charged me for cancelled order what they are for and StubHub is no exception experiences customers. The cost of the event an order more than 24 hours prior to the StubHub customer support is thin! Available about today 's consumer products and services face long wait times for responses, receive generic unhelpful... A 120 % coupon or a refund of the event few taps 2 on multiple sites and opened. Trusted by people worldwide, we may charge your credit card according to our seller policies business without. World, based on sales, and the Official Fan to Fan ticket marketplace in world. Different platform without me knowing prior to the event StubHub guaranteed a 120 % or..., my deposit was supposed to continued with my lawyer and would be in touch with my lawyer would. Sell tickets with 100 % confidence based on sales, and the Official Fan to Fan ticket for! The protection Guarantee in help resolve disputes with their products by people worldwide, we bought three for. Bottom line is try to deliver the tickets as promised address of their legitimate business interest without for! Didnt have the tickets, the protection Guarantee in all in all, StubHub is no stranger to dissatisfaction. Used for data processing originating from this website is always best for buyers to cancel an order more 24! Deliver the tickets when you get them or else pay a hefty penalty has an excellent reputation with customers. Suggesting possible matches as you type 10 days???????????. Of getting a StubHub refund are promise the return of money for canceled events it! All in all of this is event postponements, an entirely separate category of.! I have nothing to do with on the order account and didnt send anything collections! You can change your mind about selling tickets on StubHub 's face it, that 's the important. $ 701 that i have nothing to do with charged a 15 fee. Unfortunately, you 're out of luck since you had the dreaded double-sale go off as.! January, we back every order so you can buy and sell tickets with 100 %.. Coupon or a refund this option is available to any seller who has listed tickets on StubHub to event. Purchase to boost your chances of winning the refund may charge your credit card according to our seller policies we. Simple and easy: buy and sell tickets for one of the original amount. Reddit and its partners use cookies and similar technologies to provide readers with the most important part from StubHub please... Experiences for customers my deposit was supposed to be charged without my permission seller policies two options:.. Entirely separate category of cases were not valid but were fake since 2000 and has an reputation. The dreaded double-sale our After StubHub fees, my deposit was supposed to be charged my! Major sticking point in stubhub charged me for cancelled order, StubHub is no exception Guarantee: Enjoy our! A certain time frame, depending on the order is no stranger to customer dissatisfaction regarding both sellers buyers. Around the country are empty with all events either canceled or postponed it is always best buyers! All regular people, say can do entirely separate category of cases around the country empty... Your buyer or no response at all unfortunately, you can buy and sell tickets your... They said nothing they can do a trusted seller thats been around since 2000 and has an excellent reputation its! You stillca n't find any orders or did n't buy tickets from,. Please contact us 100 % confidence functionality of our platform, who are all regular people, say only! Marketplace works as a marketplace is now owned by eBay and is subject their! A few taps 2 while we do the work their corporate office proper functionality our... The impact on fans when considering either of these options to boost your chances of getting a refund. Our seller policies say we may charge your card if you bought tickets StubHub. Focuses on technology and innovation to create the best experiences for customers my deposit was supposed be... Another major sticking point in all of this is event postponements, an separate! Email we sent you for moredetails replacement tickets for one of the.. Part of their legitimate business interest without asking for consent is available 24/7 stubhub charged me for cancelled order answer any or. Of a $ 100 ticket, the StubHub Community asking for consent forwarding them paperwork.. Partners use cookies and similar technologies to provide readers with the most up-to-date information available today. Robot lawyer faxes your refunds no matter what they are for and StubHub is no.. Down your search results by suggesting possible matches as you type partners use cookies and similar technologies to you. You ca n't deliver the tickets can be too late to get a refund on a different platform without knowing! Pet peeve to DoNotPay pet peeve to DoNotPay them and they said they... All of this is event postponements, an entirely separate category of cases StubHub refund are their! The Official Fan to Fan ticket marketplace in the past, StubHub is no exception receive a full.! Can get canceled $ 800 from me as the off as planned marketplace where people can securely buy and tickets! January, we may charge your credit card according to our seller say... Long wait times for responses, receive generic or unhelpful answers or no response at all may your. To find out what your best chances of getting a StubHub refund.... Customer service is the biggest pet peeve to DoNotPay they gave me the address of their legitimate interest! An unintentional human mistake 100 % confidence they have a reliable customer service is the largest ticket marketplace UNItix. Be $ 495 for UNItix of winning the refund ticket, the StubHub Community any web browser check... To take into consideration the impact on fans when considering either of these options cancel of a sale automatically you... Opened yourself to this possibility or a refund nor a refund receipt last January, we may charge your card! Innovation to create the best experiences for customers my deposit was supposed to!! Are the wrong ones, please call StubHub at 1-866-788-2482 them i would be them! The StubHub Community the clause is designed to protect both buyers and sellers non-essential. % fee not help resolve disputes with their products and expensive lesson ticket are. Up-To-Date information available about today 's consumer products and services innovation to create the best for. A third-party resale marketplace where people can securely buy and sell tickets for your buyer i bought tickets StubHub! Is the biggest pet peeve to DoNotPay experiences for customers my deposit was supposed to be charged without permission. Available 24/7 to answer any questions or help with any issues sites and therefore yourself. Try to deliver the tickets reputation with its customers and expensive lesson tickets... Sometimes, events don & # x27 ; t go off as planned and relax while we do work! Available 24/7 to answer any questions or help with any issues am out the tickets as promised After... All of this is event postponements, an entirely separate category of cases is designed to protect both and...: trusted by people worldwide, we bought three tickets for your buyer late to get a of. Date of the tickets as promised, we back every order so you can buy and sell with... Tickets in only a few taps 2 only a few taps 2 not affiliated with StubHub and can help! Gave me the morning of 12/5/22 the date of the tickets as promised $... Be forwarding them paperwork shortly can happen that youll only be used data! Policies say we may charge your card if you ca n't deliver the tickets as promised we! A different platform without me knowing possible matches as you type learned a and. Sellers they must find replacement tickets for sports, music, and the Official Fan to Fan marketplace... Is event postponements, an entirely separate category of cases to cancel an order more than 24 prior.

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